{"id":1155,"date":"2025-05-17T06:44:17","date_gmt":"2025-05-17T06:44:17","guid":{"rendered":"https:\/\/index.kinerjabumdam.org\/?post_type=docs&#038;p=1155"},"modified":"2025-06-17T03:28:03","modified_gmt":"2025-06-17T03:28:03","password":"","slug":"aspek-pelayanan-3","status":"publish","type":"docs","link":"https:\/\/kinerjabumdam.org\/fp\/docs\/aspek-pelayanan-3\/","title":{"rendered":"Aspek Pelayanan"},"content":{"rendered":"\r\n<h4 class=\"wp-block-heading\">105.\u00a0 <a id=\"PI_S_AC_01\"><\/a>PI_S_AC_01: Survei Kepuasan Pelanggan \/\u00a0<em>Client Satisfaction Survey<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Penilaian terhadap hasil survei kepuasan pelanggan yang dilakukan oleh PDAB dalam periode evaluasi.<\/p>\r\n\r\n\r\n\r\n<p><strong>Ketentuan:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Survei Kepuasan Pelanggan dilakukan pada periode evaluasi oleh PDAB.<\/li>\r\n\r\n\r\n\r\n<li>Nilai Survei Kepuasan Pelanggan yang didapatkan dari survei.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Data yang Dibutuhkan:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Laporan Survei Kepuasan Pelanggan yang dilakukan PDAB.<\/li>\r\n\r\n\r\n\r\n<li>Nilai yang diperoleh dari hasil survei kepuasan pelanggan.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Sumber Data:<\/strong>\u00a0Laporan Survei Kepuasan Pelanggan.<\/p>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Sangat Memuaskan\/Sangat Baik&#8221;<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Memuaskan\/Baik&#8221;<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Kurang Memuaskan\/Kurang Baik&#8221;<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Tidak Memuaskan\/Tidak Baik&#8221;<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Survey Kepuasan Pelanggan tidak dilakukan<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">106.\u00a0 <a id=\"PI_S_AC_02\"><\/a>PI_S_AC_02: Kualitas Air di Titik Serah \/\u00a0<em>Quality of Supplied Water in Off-take Point<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Penilaian terhadap kualitas air yang didistribusikan PDAB kepada\u00a0<em>Off-taker<\/em>\u00a0di titik serah (<em>off-take point<\/em>) sesuai dengan standar kualitas air minum yang tercantum dalam Perjanjian Kerjasama (PKS). Meliputi parameter mikrobiologi, fisik, dan kimia.<\/p>\r\n\r\n\r\n\r\n<p><strong>Data yang Dibutuhkan:<\/strong>\u00a0Hasil pengujian kualitas air di titik serah (<em>off-take point<\/em>) berdasarkan pengambilan sampel sesuai jumlah dan frekuensi dalam Perjanjian Kerjasama (PKS) antara PDAB dan\u00a0<em>Off-taker<\/em>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Sumber Data:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Laporan hasil uji laboratorium oleh PDAB di laboratorium terakreditasi dan teregistrasi Kementerian Kesehatan atau laboratorium yang ditunjuk Pemerintah Daerah.<\/li>\r\n\r\n\r\n\r\n<li>Perjanjian Kerjasama (PKS) antara PDAB dengan\u00a0<em>Off-taker<\/em>.<\/li>\r\n<\/ul>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Kualitas air di titik serah memenuhi semua kualitas parameter mikrobiologi, fisik dan kimia<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Kualitas air di titik serah hanya memenuhi kualitas parameter mikrobiologi dan kimia<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Kualitas air di titik serah hanya memenuhi kualitas parameter mikrobiologi dan fisik; atau memenuhi kualitas parameter fisik dan kimia<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Kualitas air di titik serah hanya memenuhi kualitas parameter mikrobiologi saja; atau hanya memenuhi kualitas parameter kimia saja; atau hanya memenuhi kualitas parameter fisik saja<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Kualitas air di titik serah tidak memenuhi semua kualitas parameter mikrobiologi, fisik dan kimia<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">107.\u00a0 <a id=\"PI_S_AC_03\"><\/a>PI_S_AC_03: Penyerapan Air Curah oleh\u00a0<em>Off-taker<\/em>\u00a0(%) \/\u00a0<em>Bulk Water Absorption by Off-takers (%)<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Persentase volume air curah yang terjual kepada\u00a0<em>off-taker<\/em>\u00a0dibandingkan dengan target penyerapan yang ditetapkan dalam Perjanjian Kerjasama (PKS) pada periode tertentu.<\/p>\r\n\r\n\r\n\r\n<p><strong>Rumus:<\/strong><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"602\" height=\"81\" class=\"wp-image-1156\" src=\"https:\/\/index.kinerjabumdam.org\/wp-content\/uploads\/2025\/05\/image110.jpg\" alt=\"\" srcset=\"https:\/\/kinerjabumdam.org\/fp\/wp-content\/uploads\/2025\/05\/image110.jpg 602w, https:\/\/kinerjabumdam.org\/fp\/wp-content\/uploads\/2025\/05\/image110-300x40.jpg 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/figure>\r\n\r\n\r\n\r\n<p><strong>Data yang Dibutuhkan:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Volume air terjual ke\u00a0<em>off-taker<\/em>\u00a0per periode evaluasi (triwulanan, semesteran, atau tahunan).<\/li>\r\n\r\n\r\n\r\n<li>Target penyerapan air curah ke\u00a0<em>off-taker<\/em>\u00a0per periode yang ditetapkan dalam PKS.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Sumber Data:<\/strong>\u00a0Ikhtisar Rekening Air (IRatau laporan pemakaian air\u00a0<em>off-taker<\/em>, Perjanjian Kerjasama (PKS) antara PDAB dengan\u00a0<em>Off-taker<\/em>.<\/p>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u00a0<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u00a0<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u00a0<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u00a0<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u00a0<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">108.\u00a0 <a id=\"PI_S_AC_04\"><\/a>PI_S_AC_04: Kontinuitas Air \/ Jam Operasi Layanan di titik serah (Jam\/hari) \/\u00a0<em>Continuity of Supply at the Off-take Points (hours\/day)<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Rata-rata waktu distribusi air per hari kepada\u00a0<em>off-taker<\/em>\u00a0di titik serah selama periode evaluasi.<\/p>\r\n\r\n\r\n\r\n<p><strong>Rumus:<\/strong><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"Indikator%20Kinerja_files\/image111.png\" alt=\"\" \/><\/figure>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Kontinuitas\u00a0Air=\u00a0Waktu\u00a0distribusi\u00a0air\u00a0ke\u00a0off-taker\u00a0selama\u00a0periode\u00a0evaluasi\u00a0(jam)\u200b\/\u00a0Periode\u00a0evaluasi\u00a0(hari)<\/h4>\r\n\r\n\r\n\r\n<p><strong>Data yang Dibutuhkan:<\/strong>\u00a0Waktu distribusi air ke pelanggan. Untuk sistem tunggal, total jam operasi pelayanan. Untuk multi sistem, perhitungan rata-rata tertimbang berdasarkan volume air curah di setiap\u00a0<em>off-take point<\/em>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Rumus Rata-rata Tertimbang (Multi Sistem):<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Rata-rata\u00a0Jam\u00a0Operasi=\u2211(Volume\u00a0air\u00a0di\u00a0off-take\u00a0point)\u2211(Jam\u00a0operasi\u00a0di\u00a0off-take\u00a0point\u00d7Volume\u00a0air\u00a0di\u00a0off-take\u00a0point)\u200b<\/p>\r\n\r\n\r\n\r\n<p><strong>Sumber Data:<\/strong>\u00a0Laporan teknik (bagian distribusi).<\/p>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">21 &#8211; 24 (jam)<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">18 &#8211; &lt; 21 (jam)<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">16 &#8211; &lt; 18 (jam)<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">12 &#8211; &lt; 16 (jam)<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">&lt; 12 (jam)<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">109.\u00a0 <a id=\"PI_S_AC_05\"><\/a>PI_S_AC_05: Tekanan Air di Titik Serah (%) \/\u00a0<em>Pressure at Off-take Points (%)<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Persentase jumlah\u00a0<em>off-take point<\/em>\u00a0yang terlayani dengan tekanan air sesuai dengan ketentuan minimum yang ditetapkan dalam Perjanjian Kerjasama (PKS).<\/p>\r\n\r\n\r\n\r\n<p><strong>Rumus:<\/strong><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"602\" height=\"69\" class=\"wp-image-1157\" src=\"https:\/\/index.kinerjabumdam.org\/wp-content\/uploads\/2025\/05\/image113.jpg\" alt=\"\" srcset=\"https:\/\/kinerjabumdam.org\/fp\/wp-content\/uploads\/2025\/05\/image113.jpg 602w, https:\/\/kinerjabumdam.org\/fp\/wp-content\/uploads\/2025\/05\/image113-300x34.jpg 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/figure>\r\n\r\n\r\n\r\n<p><strong>Data yang Dibutuhkan:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Jumlah\u00a0<em>off-take point<\/em>\u00a0yang terlayani dengan tekanan minimal sesuai PKS.<\/li>\r\n\r\n\r\n\r\n<li>Jumlah seluruh\u00a0<em>off-take point<\/em>\u00a0PDAB selama periode evaluasi.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Catatan:<\/strong>\u00a0Untuk multi sistem, perhitungan tekanan rata-rata tertimbang berdasarkan volume air curah di setiap\u00a0<em>off-take point<\/em>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Rumus Rata-rata Tertimbang (Multi Sistem):<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Rata-rata\u00a0Tekanan=\u2211(Volume\u00a0air\u00a0di\u00a0off-take\u00a0point)\u2211(Tekanan\u00a0di\u00a0off-take\u00a0point\u00d7Volume\u00a0air\u00a0di\u00a0off-take\u00a0point)\u200b<\/p>\r\n\r\n\r\n\r\n<p><strong>Sumber Data:<\/strong>\u00a0Laporan teknik (bagian distribusi).<\/p>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\u2265 80 (%)<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">60 &#8211; &lt; 80 (%)<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">40 &#8211; &lt; 60 (%)<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">20 &#8211; &lt; 40 (%)<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">&lt; 20 (%)<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">110.\u00a0 <a id=\"PI_S_AC_06\"><\/a>PI_S_AC_06: Ketersediaan fasilitas GEDSI untuk kantor dan kantor pelayanan pelanggan \/\u00a0<em>Availability of GEDSI Facilities for Offices and Customers Service<\/em><\/h4>\r\n\r\n\r\n\r\n<p><strong>Definisi:<\/strong>\u00a0Penilaian terhadap ketersediaan berbagai fasilitas yang mendukung Gender, Kesetaraan, Disabilitas, dan Inklusi Sosial (GEDSI) di kantor dan kantor pelayanan pelanggan PDAB.<\/p>\r\n\r\n\r\n\r\n<p><strong>Ketentuan:<\/strong>\u00a0Ketersediaan fasilitas:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" style=\"list-style-type: lower-alpha;\">\r\n<li><em>Ramps<\/em>.<\/li>\r\n\r\n\r\n\r\n<li>Toilet disabilitas.<\/li>\r\n\r\n\r\n\r\n<li>Ruang laktasi.<\/li>\r\n\r\n\r\n\r\n<li>Tempat penitipan anak.<\/li>\r\n\r\n\r\n\r\n<li><em>Path<\/em>\u00a0khusus tuna netra\/<em>guiding block<\/em>.<\/li>\r\n\r\n\r\n\r\n<li>Konter yang rendah.<\/li>\r\n\r\n\r\n\r\n<li>Petunjuk dan tulisan dengan ukuran besar dan jelas.<\/li>\r\n\r\n\r\n\r\n<li>Pilihan peralatan (audio-video dengan <em>subtitle<\/em>, formulir\u00a0<em>softcopy<\/em>, formulir braille).<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p><strong>Data dan Sumber Data yang Dibutuhkan:<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Data kantor dan kantor layanan (loket) pelanggan.<\/li>\r\n\r\n\r\n\r\n<li>Data jenis fasilitas GEDSI yang tersedia di setiap kantor dan kantor layanan pelanggan.<\/li>\r\n<\/ul>\r\n<table style=\"border-collapse: collapse; width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\"><strong>Besaran\/Kondisi<\/strong><\/td>\r\n<td style=\"width: 50%;\"><strong>Nilai<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Ketersediaan 5 fasilitas GEDSI untuk layanan pelanggan diantara fasilitas a,b,c,d,e,f, g,h<\/td>\r\n<td style=\"width: 50%;\">5<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Ketersediaan 4 fasilitas GEDSI untuk layanan pelanggan diantara fasilitas a,b,c,d,e,f, g,h<\/td>\r\n<td style=\"width: 50%;\">4<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Ketersediaan 3 fasilitas GEDSI untuk layanan pelanggan diantara fasilitas a,b,c,d,e,f, g,h<\/td>\r\n<td style=\"width: 50%;\">3<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Ketersediaan 2 fasilitas GEDSI untuk layanan pelanggan diantara fasilitas a,b,c,d,e,f, g,h<\/td>\r\n<td style=\"width: 50%;\">2<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">Ketersediaan 1 fasilitas GEDSI untuk layanan pelanggan diantara fasilitas a,b,c,d,e,f, g,h<\/td>\r\n<td style=\"width: 50%;\">1<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n","protected":false},"excerpt":{"rendered":"<p>105.\u00a0 PI_S_AC_01: Survei Kepuasan Pelanggan \/\u00a0Client Satisfaction Survey Definisi:\u00a0Penilaian terhadap hasil survei kepuasan pelanggan yang dilakukan oleh PDAB dalam periode evaluasi. Ketentuan: Data yang Dibutuhkan: Sumber Data:\u00a0Laporan Survei Kepuasan Pelanggan. Besaran\/Kondisi Nilai Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Sangat Memuaskan\/Sangat Baik&#8221; 5 Survey Kepuasan Pelanggan dilakukan, nilai rata-rata keseluruhan = &#8220;Memuaskan\/Baik&#8221; 4 Survey [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[17],"doc_tag":[],"class_list":["post-1155","docs","type-docs","status-publish","hentry","doc_category-ikpdab"],"aioseo_notices":[],"year_month":"2026-04","word_count":809,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"rietiana@gmail.com","author_nicename":"rietianagmail-com","author_url":"https:\/\/kinerjabumdam.org\/fp\/author\/rietianagmail-com\/"},"doc_category_info":[{"term_name":"Indikator Kinerja PDAB","term_url":"https:\/\/kinerjabumdam.org\/fp\/docs-category\/ikpdab\/"}],"doc_tag_info":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"rietiana@gmail.com","author_link":"https:\/\/kinerjabumdam.org\/fp\/author\/rietianagmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"105.\u00a0 PI_S_AC_01: Survei Kepuasan Pelanggan \/\u00a0Client Satisfaction Survey Definisi:\u00a0Penilaian terhadap hasil survei kepuasan pelanggan yang dilakukan oleh PDAB dalam periode evaluasi. 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